But after all, what is the negative limit? I didn't understand it, and I didn't even know when it was in this status.
From that point, I asked about this issue some stakeholders on this topic, and I discovered the following information below:
Negative limit for Overlimit
These are cases where the customer had a low limit and made a purchase. The system identifies the need, and in exception, it ends up approving the transaction.
Negative limit for adjustment in the app
Those are simpler. As the customer can adjust the limit bar in the app, if they spent more than what is adjusted, the limit may appear as negative.
- Example: The customer has a pre-approved limit of 1000 BRL. They have already spent 500 BRL, but they accessed the app and left it set at 300 BRL. This will make the limit negative at 200 BRL.
Negative limit for installments payments
If the customer has his bill in installments, whether manual or mandatory, the interest will compromise the limit.
Negative limit for interest, fine, or FTT
This is very similar to the previous case. If the customer is late on a previous bill, paid late, or made international purchases, the interest, fine, or FTT compromise the limit, which may leave it negative.
Negative limit for temp limits
When a customer receives a limit temporary increase reactive, they have a limit above their definitive limit for a period. Thus, when this period ends, the limit is again lower than the temporary limit, and the limit will become negative.
Negative limit for emergencial limit
Similar to temp limit, the limit stays above the permanent for a set amount of time. And so when it goes back to its perm, it goes negative.
Negative limit for Rewards program
When the customer limit is below normal, and there is a charge for the Rewards program subscription, the limit becomes negative.